What are your shipping rates?
We offer Free Shipping in the United States. We ship 1st Class for ornaments and Priority Mail with insurance for my other pieces.
Do you do International shipping?
Yes! Although the prices can be high so we offer a flat shipping rate based on size of parcel. Any questions, please ask.
When will I receive my order?
Most orders are ready to sell and will ship in 1 to 2 business days. Some Christmas ornaments are made to order and will take 5 to 7 days before they are shipped. Custom orders and commissions will ship 1 to 2 days after approval by client.
Can you rush my order?
I don’t normally rush orders but you can always ask!
Will I be charged sales tax?
I’m not charging sales tax this year but will start next year.
Can you send my purchase directly to a gift recipient?
Yes, I can ship your purchase directly to the gift recipient's address. I also offer free gift wrapping. Just ask! If it’s a gift for someone I’ll never include a receipt with the order.
What is your return policy?
All of our products are one of a kind, and we do not accept returns. If you receive an item and for some reason it just doesn't meet your expectations, contact me right away and I'll make every effort to refund your order. Naturally, if there is an error on our part, we will promptly send a replacement.
Any payment information is processed through Paypal and will be kept confidential. We only have your name and address for shipping purposes. Your information will never be given or sold to a third party.
What if my child pulls something off the doll?
While I make my products as sturdy as possible, they are a handcrafted product and some care should be taken with them. I do realize that things happen, so please contact me right away and I will do my best to fix the problem for free if I can. This will be on a case by case basis.